We're here to help you drive smarter.

First, check the inputs Scout used — payout, miles, and estimated time. A wrong number in (often from an OCR misread) leads to a wrong score out. Fix the field and re-score. Scores also reflect your own settings: your vehicle cost, strategy, and cutoffs all shape the result, so two drivers can score the same offer differently on purpose. If the inputs are right and the score still seems off, email us the details so we can look.

Use a clean, full screenshot of the offer card with the payout, miles, and time visible and not cropped. Very dark, blurred, or partial images are harder to read. If a field comes back blank, you can type it in before scoring rather than guessing. If the platform is detected wrong, correct it on the read screen before you score.

Make sure the broadcast is actually running — you start it through the iOS broadcast picker, and iOS shows a status indicator while it's active. Live Mode reads real offer cards; it intentionally ignores maps, receipts, history, settings, and other screens, so it won't score those. If a genuine offer card isn't picked up, note the platform and what the card looked like and send it to us — real examples are exactly what improve detection. Manual and screenshot scoring always work as a fallback.

Mileage needs location permission and an active shift or an active tracking session. Check that you've granted location access in iOS Settings and that you started a shift (or started tracking). Tracking continues with the screen off during a shift; it stops when you end the shift. If miles seem far off from your odometer, let us know — include roughly how long the shift was.

Restore relies on Apple. Make sure you're signed in to the same Apple Account you purchased with, and that you have a network connection, then tap Restore Purchases again. If Apple can't be reached, Scout will tell you rather than silently locking your access. If a valid purchase still won't restore after a solid connection and a relaunch, email us and we'll help.

Weather shown in the app comes from Apple Weather (WeatherKit) and is attributed to Apple where it appears. It's provided to help you plan and is handled by Apple's services. If a weather feature isn't loading, it usually means the data couldn't be fetched at that moment — try again later.